Refund Policy

For countries, return postage charges apply and will be deducted from the refund amount. Returns must be made within 30 days for full price items and within 14 days for sale items from the day that you picked up the order, provided it is in its original condition.
Products bought online from www.nuwalk.com can be returned within 30 days for full price items and within 14 days for Sale items from the day that you picked up the order, provided it is in its original condition. Please make sure that:

• The material should be unworn, unwashed, and unaltered
• All tags/labels should be still attached to the product
• The product should be in its original packaging

We reserve the right to change our returns policy at any time.

– Pack the product or products carefully in a package along. You can use the same package the product(s) arrived in or a different one.
 
– Send us your package
Drop off the package at your nearest postal service. We recommend that you request a receipt of the postage. If you are unsure of your nearest drop-off location, visit TNT, UPS, DHL
 
Address: 414 Clifton Ave Suite 311 CLIFTON NJ / USA 07011
 
– Once we have received the item (this can take up to 14 days) and verified it, we will process the refund within 3-5 working days. We will refund you in the payment method you used when you bought the product and the amount will include the cost of the product and any VAT. Where return postage charges apply, it will be deducted accordingly. You will receive an email confirmation once we have received your return.
We do not accept for products bought online. We will refund the order providing they meet the criteria above. Please place a new order for one product.
If you find an error on your order or of the product is faulty, please contact us by emailing info@nuwalk.com.